Citizens Financial Group is a bank holding company based in Providence, Rhode Island, offering retail and commercial banking products and services. For consumers and small businesses these include deposit accounts, mortgage and home equity lending, credit cards, small business and point-of-sale finance loans, and wealth management, with Citizens Private Bank and Private Wealth serving high- and ultra-high-net-worth clients. Commercial offerings cover lending and leasing, deposit and treasury management, foreign exchange, risk management, loan syndication, corporate finance, mergers and acquisitions advisory, and capital markets.
Its customers range from individuals and small businesses to middle-market companies, large corporations and institutions. The bank earns money through lending, deposits, treasury and payment services, and fees from wealth management, advisory and capital markets activities.
The business is managed through two segments, Consumer Banking and Commercial Banking, with remaining activities classified as Other. It operates more than 1,000 branches across 14 states and the District of Columbia, plus 75 non-branch offices and 3,100 ATMs, concentrated in New England, the Mid-Atlantic and the Midwest. Incorporated in Delaware in 1984, it employed 17,398 full-time equivalent staff at December 2025.
Based on Citizens Financial Group's 10-K filed February 12, 2026.