ServiceNow income statement
In fiscal 2025, ServiceNow reported revenue of $13.28bn, up 20.9% on the year before, operating income of $1.82bn (a 13.7% margin) and net income of $1.75bn, or $1.67 per diluted share. Every line below comes from the company's 10-K and 10-Q filings; column headings link to the filing.
Income statement
| Fiscal year | 2010Jun 2010 | 2011Jun 2011 | 2012Dec 2012 | 2013Dec 2013 | 2014Dec 2014 | 2015Dec 2015 | 2016Dec 2016 | 2017Dec 2017 | 2018Dec 2018 | 2019Dec 2019 | 2020Dec 2020 | 2021Dec 2021 | 2022Dec 2022 | 2023Dec 2023 | 2024Dec 2024 | 2025Dec 2025 | LTMSept 2026 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | 0.0 | 0.1 | 0.2 | 0.4 | 0.7 | 1.0 | 1.4 | 1.9 | 2.6 | 3.5 | 4.5 | 5.9 | 7.2 | 9.0 | 11.0 | 13.3 | 15.4 |
| Cost of revenue | 0.0 | 0.0 | 0.1 | 0.2 | 0.2 | 0.3 | 0.4 | 0.5 | 0.6 | 0.8 | 1.0 | 1.4 | 1.6 | 1.9 | 2.3 | 3.0 | 4.2 |
| Gross profit | 0.0 | 0.1 | 0.1 | 0.3 | 0.4 | 0.7 | 1.0 | 1.4 | 2.0 | 2.7 | 3.5 | 4.5 | 5.7 | 7.1 | 8.7 | 10.3 | 11.3 |
| Research and development | 0.0 | 0.0 | 0.0 | 0.1 | 0.1 | 0.2 | 0.3 | 0.4 | 0.5 | 0.7 | 1.0 | 1.4 | 1.8 | 2.1 | 2.5 | 3.0 | 3.5 |
| Selling and marketing | 0.0 | 0.0 | 0.1 | 0.2 | 0.3 | 0.5 | 0.7 | 0.9 | 1.2 | 1.5 | 1.9 | 2.3 | 2.8 | 3.3 | 3.9 | 4.4 | 5.0 |
| General and administrative | 0.0 | 0.0 | 0.0 | 0.1 | 0.1 | 0.1 | 0.2 | 0.2 | 0.3 | 0.3 | 0.5 | 0.6 | 0.7 | 0.9 | 0.9 | 1.1 | 1.3 |
| Operating income | −0.0 | 0.0 | −0.0 | −0.1 | −0.2 | −0.2 | −0.4 | −0.1 | −0.0 | 0.0 | 0.2 | 0.3 | 0.4 | 0.8 | 1.4 | 1.8 | 1.5 |
| Interest expense | — | — | — | 0.0 | 0.0 | 0.0 | 0.0 | 0.1 | 0.1 | 0.0 | 0.0 | 0.0 | 0.0 | — | — | — | — |
| Income before tax | −0.0 | 0.0 | −0.0 | −0.1 | −0.2 | −0.2 | −0.4 | −0.1 | −0.0 | 0.1 | 0.2 | 0.2 | 0.4 | 1.0 | 1.7 | 2.3 | 2.0 |
| Income tax | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | −0.0 | −0.6 | 0.0 | 0.0 | 0.1 | −0.7 | 0.3 | 0.5 | 0.6 |
| Net income | −0.0 | 0.0 | −0.0 | −0.1 | −0.2 | −0.2 | −0.4 | −0.1 | −0.0 | 0.6 | 0.1 | 0.2 | 0.3 | 1.7 | 1.4 | 1.7 | 1.4 |
| Diluted EPS | −$0.26 | $0.02 | −$0.10 | −$0.11 | −$0.25 | −$0.25 | −$0.50 | −$0.14 | −$0.03 | $0.64 | $0.12 | $0.23 | $0.32 | $1.68 | $1.37 | $1.67 | $1.39 |
| Diluted shares (average) | 116m | 140m | 370m | 677m | 727m | 779m | 823m | 856m | 889m | 986m | 1,012m | 1,016m | 1,018m | 1,028m | 1,042m | 1,047m | 1,041m |
| EBITDA | −0.0 | 0.0 | −0.0 | −0.0 | −0.1 | −0.1 | −0.3 | 0.0 | 0.1 | 0.3 | 0.5 | 0.7 | 0.8 | 1.3 | 1.9 | 2.6 | 2.3 |
| Quarter | 2024 Q4Dec 2024 | 2025 Q1Mar 2025 | 2025 Q2Jun 2025 | 2025 Q3Sept 2025 | 2025 Q4Dec 2025 | 2026 Q1Mar 2026 | 2026 Q2Jun 2026 | 2026 Q3Sept 2026 |
|---|---|---|---|---|---|---|---|---|
| Revenue | 2,957 | 3,088 | 3,215 | 3,407 | 3,568 | 3,770 | 3,987 | 4,106 |
| Cost of revenue | 631 | 651 | 724 | 774 | 834 | 940 | 1,169 | 1,211 |
| Gross profit | 2,326 | 2,437 | 2,491 | 2,633 | 2,734 | 2,830 | 2,818 | 2,895 |
| Research and development | 668 | 703 | 734 | 750 | 773 | 823 | 915 | 956 |
| Selling and marketing | 1,027 | 1,054 | 1,128 | 1,056 | 1,150 | 1,216 | 1,372 | 1,271 |
| General and administrative | 257 | 229 | 271 | 255 | 368 | 288 | 369 | 283 |
| Operating income | 374 | 451 | 358 | 572 | 443 | 503 | 162 | 385 |
| Interest expense | — | — | 6 | 6 | — | — | 66 | 81 |
| Income before tax | 463 | 555 | 471 | 694 | 541 | 673 | 438 | 370 |
| Income tax | 79 | 95 | 86 | 192 | 140 | 204 | 140 | 93 |
| Net income | 384 | 460 | 385 | 502 | 401 | 469 | 298 | 277 |
| Diluted EPS | −$3.63 | $0.44 | $0.37 | $0.48 | $0.38 | $0.45 | $0.29 | $0.27 |
| EBITDA | 528 | 611 | 478 | 705 | 655 | 761 | 317 | 547 |
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