ServiceNow key statistics and ratios

In fiscal 2025, ServiceNow had return on equity of 15.5%, an operating margin of 13.7%, debt equal to 11.5% of equity and a current ratio of 1.00. Each ratio below is calculated from the figures on its income statement, balance sheet and cash flow pages.

Financial ratios

US$ thousands unless shown otherwise. Fiscal years, plus the last twelve months (LTM) when newer.

ServiceNow: financial ratios, annual
Fiscal year	2010Jun 2010	2011Jun 2011	2012Dec 2012	2013Dec 2013	2014Dec 2014	2015Dec 2015	2016Dec 2016	2017Dec 2017	2018Dec 2018	2019Dec 2019	2020Dec 2020	2021Dec 2021	2022Dec 2022	2023Dec 2023	2024Dec 2024	2025Dec 2025	LTMSept 2026
Gross margin	62.6%	65.9%	57.3%	63.4%	63.6%	67.2%	71.3%	73.4%	76.1%	77.0%	78.2%	77.1%	78.3%	78.6%	79.2%	77.5%	73.1%
Operating margin	−65.1%	11.4%	−15.4%	−15.6%	−22.2%	−16.5%	−27.5%	−3.3%	−1.6%	1.2%	4.4%	4.4%	4.9%	8.5%	12.4%	13.7%	9.7%
Net margin	−68.6%	10.6%	−15.3%	−17.4%	−26.3%	−19.7%	−29.8%	−6.0%	−1.0%	18.1%	2.6%	3.9%	4.5%	19.3%	13.0%	13.2%	9.4%
Free-cash-flow margin	−21.0%	31.0%	2.7%	6.2%	12.7%	22.9%	3.8%	25.5%	22.5%	28.1%	30.3%	30.5%	30.0%	30.1%	31.1%	34.5%	30.8%
Return on equity	—	—	−40.4%	−23.1%	−43.6%	−39.9%	−74.8%	−17.7%	−2.8%	38.7%	4.8%	7.0%	7.4%	27.3%	16.5%	15.5%	11.1%
Return on assets	—	—	−7.8%	−9.0%	−13.8%	−12.3%	−21.6%	−4.2%	−0.7%	12.7%	1.6%	2.4%	2.7%	11.3%	7.5%	7.5%	5.0%
Asset turnover	—	—	0.51	0.52	0.53	0.62	0.72	0.69	0.70	0.70	0.61	0.60	0.60	0.58	0.58	0.57	0.53
Current ratio	—	—	1.99	2.43	1.79	1.48	1.25	1.19	1.17	1.03	1.21	1.05	1.11	1.06	1.10	1.00	0.72
Debt to equity	—	—	0.0%	105.2%	103.4%	83.7%	93.8%	150.7%	59.6%	35.2%	57.9%	42.7%	29.5%	19.5%	15.5%	11.5%	57.6%
Interest cover (operating income ÷ interest)	—	—	—	n/m	n/m	n/m	n/m	n/m	n/m	1.3x	6.0x	9.2x	13.1x	—	—	—	—
Effective tax rate	—	12.0%	—	—	—	—	—	—	—	—	20.7%	7.6%	18.5%	—	18.0%	22.7%	28.5%
R&D as % of revenue	16.6%	7.6%	16.1%	18.5%	21.7%	21.6%	20.5%	19.5%	20.3%	21.6%	22.7%	23.7%	24.4%	23.7%	23.2%	22.3%	22.5%
Capital spending as % of revenue	3.7%	9.4%	17.3%	13.0%	8.0%	8.7%	7.6%	7.8%	8.6%	7.7%	9.3%	6.6%	7.6%	7.7%	7.8%	6.5%	3.8%
Free cash flow ÷ net income	—	292.3%	—	—	—	—	—	—	—	154.9%	>999%	782.2%	668.6%	156.2%	239.6%	261.8%	328.7%
Dividends and buybacks ÷ free cash flow	—	0.0%	29.3%	0.0%	0.0%	0.0%	0.0%	11.2%	0.0%	0.0%	—	0.0%	0.0%	19.9%	20.4%	40.2%	59.4%

US$ thousands unless shown otherwise. Fiscal quarters.

ServiceNow: financial ratios, quarterly
Quarter	2024 Q4Dec 2024	2025 Q1Mar 2025	2025 Q2Jun 2025	2025 Q3Sept 2025	2025 Q4Dec 2025	2026 Q1Mar 2026	2026 Q2Jun 2026	2026 Q3Sept 2026
Gross margin	78.7%	78.9%	77.5%	77.3%	76.6%	75.1%	70.7%	70.5%
Operating margin	12.6%	14.6%	11.1%	16.8%	12.4%	13.3%	4.1%	9.4%
Net margin	13.0%	14.9%	12.0%	14.7%	11.2%	12.4%	7.5%	6.7%
Free-cash-flow margin	46.7%	47.7%	16.4%	17.0%	56.1%	40.6%	11.9%	18.2%
Current ratio	1.10	1.12	1.09	1.06	1.00	0.84	0.70	0.72
Debt to equity	15.5%	14.7%	13.6%	13.2%	11.5%	12.7%	60.1%	57.5%
R&D as % of revenue	22.6%	22.8%	22.8%	22.0%	21.7%	21.8%	22.9%	23.3%

Returns use average equity or assets over the year. Return on equity is left blank when equity is negative or so small that the ratio says nothing (above ±200%); interest cover is left blank above 200 times. Price-based ratios such as P/E are on the valuation page.

Financial health

2 of 6 checks passed · September 30, 2026

What it owns · $31.8bn

Short-term assets $8.5bnLonger-term assets $23.4bn

What it owes, and who funded it · $31.8bn

Short-term liabilities $11.8bnLonger-term liabilities $6.9bnShareholders' equity $13.1bn

Short-term assets cover short-term liabilities $8.5bn of assets due within a year against $11.8bn of liabilities due within a year.
Short-term assets cover long-term liabilities $8.5bn short-term assets against $6.9bn of longer-dated liabilities.
More cash than debt $2.4bn of cash against $7.5bn of debt.
Debt below 40% of shareholders' equity Debt is 57% of equity.
Debt burden no higher than five years ago Debt to equity moved from 37% to 57% over five years.
A year's operating cash flow covers at least 20% of debt $5.3bn of operating cash flow against $7.5bn of debt.
Operating profit covers interest at least five times over Interest not separately reported. Not assessable.

From ServiceNow's latest balance sheet as filed. Checks are fixed, documented rules (methodology), counted only where the company reports the figures — a dot means the filing doesn't break the item out. Descriptions of reported data, not advice.

Moat

56 /100

Moderate moat

How hard ServiceNow's competitive advantage looks for rivals to wear away, judged from 10 years of its own filings: returns on capital, pricing power, profit durability, cash conversion and discipline.

Returns on capital 20 / 20

Cash operating profit has been a median 22.4% of total assets over 10 years.
Pricing power 20 / 20

Gross margin has been a median 77.6%, moving by 2.1 percentage points (standard deviation) across 10 years.
Durability 0 / 20

Operating margin has been a median 4.7%; its worst year was -2.6%.
Cash conversion 20 / 20

Free cash flow was positive in 10 of 10 years, at a median 27.8% of revenue.
Discipline 1 / 20

The diluted share count rose 15.9% over five years; stock-based pay has been a median 19.1% of revenue.

AI disruption exposure: Medium. In this industry, AI could change how the product is made or sold, without replacing the core asset. The score above includes a 5-point deduction for that exposure (61 before it).

A rules-based reading of reported figures, not a forecast and not investment advice. How the score is built: methodology.

Compare with peers

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Figures from ServiceNow's SEC filings (10-K and 10-Q), retrieved October 29, 2026. How we read and check them: methodology and data sources. Not investment advice. Back to ServiceNow.